> ## Documentation Index > Fetch the complete documentation index at: https://wiki.agnes-ai.cn/llms.txt > Use this file to discover all available pages before exploring further. # Privacy Policy > Agnes AI Privacy Policy # **Agnes AI Privacy Policy** Effective Date: \[April 1, 2026] Last Updated: July 9, 2026 This Privacy Policy (“Policy”) explains how \[Sapiens AI] (“Agnes AI”, “we”, “us”, or “our”) collects, uses, stores, transfers, discloses, and protects personal and non-personal information when you access or use our websites, platform, application programming interfaces (“APIs”), artificial intelligence (“AI”) models, software applications, developer tools, and related services (collectively, the “Service”). This Policy also explains your privacy rights and choices, including how eligible users may opt out of the use of certain interactions for AI model improvement where such opt-out functionality is available. By accessing, browsing, registering for, or using the Service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Policy, please do not use the Service. ## **1. Scope of This Policy** This Policy applies to all individuals and entities, including visitors, users, developers, customers, enterprise customers, and end users, who access or use the Service or whose information is processed in connection with the Service. This Policy covers: ● The Agnes AI official platform and websites, including subdomains and related web pages; ● APIs, SDKs, developer tools, dashboards, documentation, and related technical services provided by Agnes AI; ● Applications, plugins, integrations, models, and services developed, owned, or operated by Agnes AI, whether accessed through web, mobile, API, or other interfaces; ● Communications between you and Agnes AI, including support requests, feedback, emails, surveys, and in-app messages; ● Information, content, prompts, inputs, outputs, files, and other data submitted by you, your organization, your users, or on your behalf when using the Service. This Policy does **not** apply to: ● Third-party services, products, platforms, applications, payment processors, cloud providers, analytics providers, social login providers, or integrations that are not owned or controlled by Agnes AI; ● External websites or applications that link to or are linked from the Service; ● Information collected by third parties independently of Agnes AI; ● Anonymous or aggregated information that cannot reasonably be used to identify an individual. Your use of third-party services is governed by the privacy policies and terms of those third parties. ## **2. Definitions** ● **Personal Information**: Information that identifies, relates to, describes, can reasonably be associated with, or could reasonably be linked to an identified or identifiable individual. This may include full name, email address, phone number, company name, job title, billing information, postal address, account identifiers, IP address, device identifiers, and other unique identifiers. ● **Sensitive Personal Information**: A subset of Personal Information that may receive heightened protection under applicable law. This may include financial information, government-issued identifiers, health information, biometric data, precise location data, racial or ethnic origin, religious or philosophical beliefs, political opinions, union membership, information relating to minors, and other categories defined as sensitive under applicable law. ● **Customer Content**: Content submitted, uploaded, transmitted, generated, or otherwise provided by you, your organization, your users, or on your behalf through the Service. Customer Content includes prompts, inputs, outputs, files, documents, images, audio, text, code, messages, user-generated content, and other materials processed through the Service. ● **Client Data**: Data, content, and information submitted by or on behalf of a customer, including Customer Content, account-related data, business information, and usage-related data associated with the customer’s use of the Service. ● **Usage Data**: Data collected automatically when you use the Service, including logs of API calls, interaction records, session data, system activity, model usage metrics, device information, browser information, and performance data. ● **Free Services**: Service tiers, access plans, trials, promotional access, free API tiers, free developer access, or other no-cost offerings made available by Agnes AI. ● **Enterprise Services**: Services provided under an enterprise agreement, master services agreement, order form, data processing agreement, or other negotiated commercial arrangement with Agnes AI. ● **Paid Token Plans**: Paid usage-based plans, credit-based plans, token-based plans, subscription plans, or other paid commercial access plans offered by Agnes AI, excluding Free Services. ● **Anonymized Data**: Data that has been processed so that it cannot reasonably be used to identify an individual, either alone or in combination with other information. ● **Aggregated Data**: Data that has been combined with data from multiple users or customers and summarized in a way that does not identify any individual or customer. ● **Cookies**: Small text files or similar technologies stored on or accessed from your device to recognize your browser or device, remember preferences, support security, and understand usage of the Service. ## **3. Information We Collect** We collect information in three main ways: information you provide, information collected automatically, and information received from third parties. We aim to collect only information that is reasonably necessary to provide, operate, secure, improve, and support the Service. ### **3.1 Information You Provide** You may choose to provide certain information when you use the Service, including: ● **Account Information**: When you create or manage an Agnes AI account, we may collect information such as your full name, email address, company name, job title, username, password, account settings, and authentication information. We use this information to create and manage your account, verify your identity, maintain account security, and communicate with you. ● **Payment and Billing Details**: If you subscribe to a paid plan or purchase services from Agnes AI, payment information such as credit card details, billing address, tax information, invoices, transaction records, and related payment details may be collected. We do not store full payment card details directly where a third-party payment processor is used. Payment information may be processed and stored by third-party payment processors in accordance with their privacy policies, security standards, and applicable law. ● **Communications**: When you contact our support team, submit inquiries, provide feedback, participate in surveys, communicate with us through email or in-app channels, or otherwise interact with us, we may collect the content of those communications, contact information, and related metadata. We use this information to respond to requests, provide support, resolve issues, improve the Service, and maintain records of our communications. ● **Content You Submit**: Any content you submit when using the Service, including but not limited to prompts, inputs, files (e.g., documents, images, audio), and other user-generated content. This content is used to provide the AI functionality you request (e.g., generating responses, analyzing data). ○ **Free Services**: For users of our Free Services, including the Free API tier, your interactions with the Service may be used to improve our products and AI models unless you opt out where such opt-out functionality is available. ○ **Enterprise Services and Paid Token Plans**: For Enterprise customers and Paid Token Plan users, Customer Content is not used to train or improve our AI models by default. Such content will only be used for these purposes with your explicit authorization or, where applicable, the explicit authorization of your organization. ● **Optional Information**: You may choose to provide additional information, such as profile images, preferences, organization details, role information, or product interests. This information is optional and may be used to personalize or improve your experience. ### **3.2 Automatically Collected Information** When you access or use the Service, we may automatically collect Usage Data and technical information, including: ● **Device Information**: Device type, operating system, browser type and version, IP address, device identifiers, approximate location derived from IP address, language settings, and other technical information. ● **Usage Data**: Logs and records of your interactions with the Service, including API calls, timestamps, request and response metadata, latency, error logs, feature usage, pages visited, session duration, model usage, token usage, and other operational metrics. ● **Cookies and Similar Technologies**: Information collected through cookies, local storage, pixels, web beacons, SDKs, or similar technologies. These technologies help authenticate users, maintain sessions, remember preferences, analyze usage, detect abuse, and improve the Service. ● **Security and Diagnostic Data**: Authentication logs, access logs, system logs, fraud indicators, abuse signals, crash reports, and diagnostic information used to maintain the security, reliability, and integrity of the Service. ### **3.3 Third-Party Data** We may receive information from third parties where permitted by law and in accordance with their policies, including: ● Social login or identity providers, such as Google or Apple, when you choose to sign in using a third-party account; ● Payment processors, fraud prevention providers, and billing platforms; ● Cloud, hosting, analytics, security, and infrastructure providers; ● Business partners, enterprise administrators, or organizations that invite you to use the Service; ● Publicly available sources, where relevant to security, compliance, or business operations. Information received from third parties may include email address, name, profile information, unique account identifiers, organization information, billing status, security signals, and other information necessary to provide or secure the Service. ## **4. How We Use Your Information** We use information for legitimate business purposes, to perform our contractual obligations, to comply with legal obligations, with your consent where required, and as otherwise permitted by applicable law. ### **4.1 Service Operation** We use information to operate, maintain, and provide the Service, including to: ● Create, authenticate, manage, and secure user accounts; ● Provide AI functionality, including generating responses, analyzing submitted content, processing files, running model inference, and completing requested tasks; ● Process API requests, manage developer access, issue API keys, monitor usage, and enforce rate limits; ● Process payments, manage subscriptions, issue invoices, prevent payment fraud, and maintain billing records; ● Provide customer support, troubleshooting, technical assistance, and account communications; ● Send service-related notices, updates, administrative messages, security alerts, and policy updates. ### **4.2 Security and Integrity** We use information to protect the Service, users, customers, systems, and the public, including to: ● Detect, investigate, prevent, and respond to fraud, abuse, spam, unauthorized access, security incidents, harmful activity, and violations of our Terms of Service; ● Monitor systems for vulnerabilities, malware, malicious traffic, suspicious behavior, and operational risks; ● Enforce usage limits, safety policies, acceptable use policies, and contractual restrictions; ● Maintain audit logs, access controls, encryption, and other security measures; ● Protect the rights, property, safety, and interests of Agnes AI, our users, customers, partners, and the public. ### **4.3 Improvement and Analytics** We use information to improve the Service, develop new features, optimize performance, and understand how users interact with the Service, including: ● Analyzing usage patterns to identify areas for improvement, such as enhancing AI response quality, improving user experience, optimizing documentation, and improving system performance; ● Training and improving our AI models using anonymized or aggregated user interactions collected from eligible Service tiers: ○ **Free Services**: For users of the Free API tier and other Free Services, interactions with the Service may be used to train and improve our AI models unless you opt out where applicable; ○ **Enterprise Services and Paid Token Plans**: Enterprise customers and Paid Token Plan users are excluded from model training by default. Their information will only be used to train or improve our AI models with their explicit authorization or, where applicable, the explicit authorization of their organization; ● Developing new features, tools, models, safety systems, and services based on user needs, operational data, and feedback; ● Conducting internal research, analytics, benchmarking, debugging, and performance testing; ● Testing and optimizing the reliability, latency, availability, scalability, cost-efficiency, and safety of the Service. ### **4.4 Legal Compliance** We may use and disclose information as necessary to comply with applicable laws, regulations, legal processes, and governmental requests, including to: ● Enforce our Terms of Service, this Privacy Policy, acceptable use policies, and other applicable agreements; ● Respond to subpoenas, court orders, warrants, regulatory inquiries, and lawful requests from authorities; ● Comply with tax, accounting, anti-fraud, data protection, consumer protection, export control, sanctions, and other legal obligations; ● Establish, exercise, or defend legal claims; ● Protect the rights, safety, property, and interests of Agnes AI, our users, customers, partners, and the public. ### **4.5 Business Communications and Marketing** Where permitted by law, we may use contact information to: ● Send product updates, feature announcements, event invitations, educational content, and promotional communications; ● Personalize communications based on your role, usage, preferences, or organization; ● Conduct surveys, research, and customer feedback programs. You may opt out of marketing communications at any time by following the unsubscribe instructions in the relevant communication or contacting us. You may still receive service-related or transactional communications. ## **5. AI Data Usage (Important)** Agnes AI offers different Service tiers with different data usage practices. Please note the following important points regarding AI data usage: ● **Free Services, including the Free API tier**: Any inputs you submit (e.g., prompts, files, text), outputs generated by the Service (e.g., AI responses, analyses), and other interactions with the Service may be processed, stored, and used to improve our products and AI models, unless you have opted out of such use where opt-out functionality is available. ● **Enterprise Services and Paid Token Plans**: Customer inputs, outputs, prompts, files, and other content submitted through Enterprise Services or Paid Token Plans are not used to train or improve our AI models by default. Such content will only be used for model training or improvement if you or your organization provide explicit authorization. ● **Anonymization and aggregation**: When we use eligible interactions for model improvement, we may take steps to anonymize, aggregate, filter, or otherwise process the data to reduce the likelihood that it can be linked to you, your organization, or any individual user. These steps may include removing direct identifiers, redacting certain personal information, aggregating data across users, applying safety filters, or using other technical and organizational safeguards. ● **Sensitive and confidential information**: You must not submit Sensitive Personal Information, confidential business information, trade secrets, regulated data, proprietary information, or other highly sensitive content to the Service unless you have the legal right and authorization to do so and have taken appropriate measures to protect such information. ● **User responsibility**: You are responsible for ensuring that any content or data you submit to the Service is lawful, accurate, and compliant with applicable laws, regulations, contractual obligations, and third-party rights. You are also responsible for obtaining any required notices, permissions, or consents from third parties whose information you submit to the Service. Users of eligible Free Services may opt out of having their interactions used for model improvement by following the instructions available within the Service or by contacting us at [support@agnes-ai.com](mailto:support@agnes-ai.com). Enterprise customers and Paid Token Plan users are opted out by default and do not need to submit an opt-out request. They may separately authorize the use of their data for model improvement if they choose to do so. ## **6. Cookies and Tracking Technologies** We use cookies and similar technologies to operate the Service, enhance user experience, improve performance, and maintain security. ### **6.1 Types of Cookies** ● **Essential Cookies**: Necessary for the Service to function properly, including authentication, session management, security, fraud prevention, and access to secure areas. ● **Performance Cookies**: Used to collect information about how users interact with the Service, such as page visits, feature usage, errors, latency, and performance metrics. ● **Functional Cookies**: Used to remember preferences and settings, such as language, region, login status, interface preferences, and other personalization choices. ● **Analytics Cookies**: Used to understand usage patterns, measure traffic, analyze feature adoption, and identify areas for improvement. We may use third-party analytics tools where permitted by law. ### **6.2 Managing Cookies** Most browsers allow you to control, delete, or block cookies through browser settings. If you disable certain cookies, some features of the Service may not function properly. We do not use cookies to sell your Personal Information or to collect information for third-party targeted advertising purposes. ## **7. Sharing of Information** Agnes AI does not sell your Personal Information. We may share information only as described in this Policy, as authorized by you, as necessary to provide the Service, or as required by law. ### **7.1 Service Providers** We may share information with third-party service providers that help us operate, maintain, secure, and improve the Service. These providers may include: ● Payment processors and billing platforms; ● Cloud infrastructure, hosting, storage, and database providers; ● Analytics, observability, logging, and performance monitoring providers; ● Customer support, communications, and ticketing tools; ● Security, fraud prevention, abuse detection, and compliance providers; ● Professional advisers, auditors, insurers, and legal service providers. Service providers are authorized to use information only as necessary to provide services to Agnes AI and must protect information in accordance with contractual obligations and applicable law. ### **7.2 Affiliates** We may share information with our affiliates, subsidiaries, parent companies, or related entities for operational, administrative, security, compliance, analytics, and service improvement purposes. Affiliates are required to protect information in a manner consistent with this Policy. ### **7.3 Enterprise Administrators** If you use the Service through an organization, enterprise account, workspace, or team account, certain information may be accessible to the organization or its administrators, such as account information, usage information, workspace activity, API usage, billing information, and content associated with the organization, subject to the applicable agreement and settings. ### **7.4 Legal Authorities** We may disclose information to government authorities, law enforcement, regulators, courts, or other third parties when we believe disclosure is required or appropriate to comply with legal obligations, legal process, enforceable governmental requests, or to protect rights, safety, property, and security. ### **7.5 Business Transfers** If Agnes AI is involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar business transaction, information may be transferred as part of that transaction. Where required by law, we will provide notice or obtain consent before transferring information. ### **7.6 Consent-Based Sharing** We may share information with third parties for other purposes with your consent or at your direction. You may withdraw consent where permitted by law by contacting us at [support@agnes-ai.com](mailto:support@agnes-ai.com). ## **8. Data Transfers** Your information may be processed, stored, or transferred in countries or regions other than where you reside, including Singapore, the United States, and other jurisdictions where Agnes AI, its affiliates, or service providers operate. Where required, we use appropriate safeguards for cross-border data transfers, which may include: ● Standard Contractual Clauses or equivalent transfer mechanisms; ● Data Processing Agreements with service providers and business partners; ● Contractual commitments requiring appropriate privacy and security protections; ● Technical and organizational measures designed to protect information during transfer and storage; ● Other lawful transfer mechanisms recognized under applicable data protection laws. If you are located in the EEA, UK, Switzerland, or another jurisdiction with cross-border transfer requirements, you may contact us to request more information about applicable safeguards. ## **9. Data Security** Agnes AI implements technical, organizational, and administrative safeguards designed to protect information from unauthorized access, use, disclosure, alteration, or destruction. These safeguards may include: ● **Encryption**: Use of HTTPS, SSL/TLS, and other encryption methods to protect data in transit, and encryption for certain data at rest where appropriate. ● **Access Controls**: Role-based access controls, least-privilege access, authentication measures, access reviews, and internal authorization controls. ● **Monitoring and Logging**: Monitoring systems, logging, alerting, anomaly detection, and incident response processes designed to detect and respond to suspicious activity. ● **Security Reviews**: Security assessments, vulnerability management, penetration testing, code review, and infrastructure hardening where appropriate. ● **Employee Training**: Privacy and security training for personnel who handle information. ● **Vendor Controls**: Due diligence, contractual safeguards, and security reviews for service providers that process information on our behalf. No system can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of your account credentials, API keys, and access tokens. If you believe your account or API key has been compromised, please contact us immediately. If we become aware of a security incident affecting Personal Information, we will take steps to investigate, mitigate, and notify affected users and regulators where required by applicable law. ## **10. Data Retention** We retain information only for as long as reasonably necessary to fulfill the purposes described in this Policy, provide the Service, comply with legal obligations, resolve disputes, enforce agreements, maintain security, and support legitimate business operations. Retention periods depend on the type of information and the context in which it is processed, including: ● The period during which your account is active; ● The period necessary to provide the Service or fulfill your requests; ● Legal, tax, accounting, and regulatory requirements; ● Security, fraud prevention, abuse detection, and dispute resolution needs; ● Contractual obligations with customers or service providers; ● Whether information has been anonymized or aggregated. Examples include: ● **Account Information**: Retained while your account is active and for a reasonable period thereafter, unless deletion is requested and no legal or legitimate retention basis applies. ● **Customer Content and Client Data**: Retained for as long as necessary to provide the Service, comply with applicable agreements, maintain security, and fulfill customer instructions, unless a different retention period applies under an enterprise agreement, data processing agreement, or applicable law. ● **Usage Data**: Retained for a reasonable period for analytics, security, performance monitoring, abuse prevention, and service improvement, after which it may be deleted, anonymized, or aggregated. ● **Payment and Billing Records**: Retained as necessary for billing, tax, accounting, audit, fraud prevention, and legal compliance. When information is no longer needed, we will delete, anonymize, or aggregate it in accordance with applicable law and operational requirements. ## **11. Your Rights and Choices** Depending on your location and applicable law, you may have rights regarding your Personal Information, including: ● **Right of Access**: Request access to Personal Information we hold about you. ● **Right of Correction**: Request correction of inaccurate or incomplete Personal Information. ● **Right of Deletion**: Request deletion of Personal Information, subject to legal, contractual, security, or operational exceptions. ● **Right to Data Portability**: Request a copy of Personal Information in a structured, commonly used, machine-readable format where applicable. ● **Right to Object**: Object to certain processing activities, such as processing based on legitimate interests or direct marketing. ● **Right to Restrict Processing**: Request restriction of certain processing activities where applicable. ● **Right to Withdraw Consent**: Withdraw consent where processing is based on consent. Withdrawal does not affect the lawfulness of processing before withdrawal. ● **Right to Opt Out of Eligible Model Improvement Use**: Users of eligible Free Services may opt out of having eligible interactions used for AI model improvement where such opt-out functionality is available. Enterprise customers and Paid Token Plan users are opted out by default. ● **Right to Lodge a Complaint**: Submit a complaint to a data protection authority or regulator where applicable. To exercise your rights, contact us at [support@agnes-ai.com](mailto:support@agnes-ai.com). We may ask you to provide information necessary to verify your identity and process your request. We will respond within the time required by applicable law. ## **12. Children’s Privacy** The Service is not intended for individuals under the age of 16. We do not knowingly collect Personal Information from children under 16. If we become aware that we have collected Personal Information from a child under 16 without appropriate consent, we will take reasonable steps to delete the information and, where appropriate, terminate the account. If you are a parent or legal guardian and believe a child has provided Personal Information to us, please contact us at [support@agnes-ai.com](mailto:support@agnes-ai.com). ## **13. Third-Party Services** The Service may contain links to third-party websites, platforms, APIs, applications, products, payment processors, social media services, or integrations. When you use third-party services, you may provide information directly to those third parties, and their privacy policies and terms will govern their collection, use, and disclosure of your information. Agnes AI is not responsible for the privacy practices, content, security, or availability of third-party services. We encourage you to review third-party privacy policies before using those services. ## **14. Public Content Warning** Content submitted to public areas of the Service, public forums, shared spaces, community features, public links, or publicly accessible outputs may be visible to other users or the general public. Such content may be copied, reused, shared, indexed, or otherwise processed by third parties. Do not submit Sensitive Personal Information, confidential information, trade secrets, proprietary content, regulated data, or other sensitive content to public areas of the Service. Agnes AI is not responsible for third-party use of content you choose to make public. ## **15. Updates to This Policy** We may update this Privacy Policy from time to time to reflect changes to our practices, technology, legal requirements, or the Service. When we update this Policy, we will revise the “Effective Date” at the top of this page. Minor updates, clarifications, or technical changes may take effect when posted. For material changes, we may provide notice through email, in-app notification, website notice, or other appropriate means where required by law. Your continued use of the Service after an updated Policy becomes effective means that you acknowledge the updated Policy. If you do not agree with the updated Policy, please stop using the Service. ## **16. Contact Us** If you have any questions, concerns, or requests regarding this Privacy Policy, your information, or our privacy practices, please contact us at: ● **Company**: \[Sapiens AI] ● **Email**: [support@agnes-ai.com](mailto:support@agnes-ai.com) We will respond to privacy inquiries within a reasonable period and within any time frame required by applicable law. ## **17. Jurisdiction-Specific Provisions** This section provides additional information for users in certain jurisdictions. These provisions supplement the rest of this Policy and apply only where required by applicable law. ### **17.1 EEA / UK / Switzerland** If you are located in the European Economic Area, United Kingdom, or Switzerland, applicable data protection laws may provide you with additional rights and protections. The legal bases for processing Personal Information may include: ● **Contract Performance**: Processing necessary to provide the Service, manage accounts, process payments, and perform contractual obligations. ● **Legitimate Interests**: Processing necessary for legitimate business interests, including security, fraud prevention, service improvement, analytics, customer support, and product development, provided those interests are not overridden by your rights and interests. ● **Consent**: Processing based on consent, including where required for certain cookies, marketing communications, or specific data uses. ● **Legal Obligations**: Processing necessary to comply with legal, regulatory, tax, accounting, and compliance obligations. In addition to the rights described in Section 11, you may have the right to restrict processing, object to processing, lodge a complaint with a supervisory authority, and obtain information about cross-border transfer safeguards. ### **17.2 California** If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act, may provide additional rights. Depending on applicability, you may have the right to: ● Know the categories and specific pieces of Personal Information we collect; ● Know the categories of sources from which Personal Information is collected; ● Know the purposes for collecting, using, disclosing, or sharing Personal Information; ● Know the categories of third parties to whom Personal Information is disclosed; ● Request deletion of Personal Information, subject to exceptions; ● Request correction of inaccurate Personal Information; ● Opt out of the sale or sharing of Personal Information where applicable; ● Limit the use and disclosure of Sensitive Personal Information where applicable; ● Not be discriminated against for exercising privacy rights. Agnes AI does not sell Personal Information. We also do not knowingly sell or share Personal Information of minors under 16. To exercise California privacy rights, contact us at [support@agnes-ai.com](mailto:support@agnes-ai.com). We may need to verify your identity before fulfilling your request. ### **17.3 Singapore** If you are located in Singapore, the Personal Data Protection Act 2012 may apply to our collection, use, disclosure, and protection of your Personal Information. You may have the right to: ● Request access to your Personal Information; ● Request correction of inaccurate Personal Information; ● Withdraw consent where processing is based on consent; ● Receive information about how your Personal Information has been used or disclosed, where applicable; ● Submit a complaint to the Personal Data Protection Commission if you are not satisfied with our response. We take reasonable steps to protect Personal Information in our possession or control and to ensure that cross-border transfers comply with applicable requirements. ### **17.4 Canada / Australia / Malaysia** For users located in Canada, Australia, or Malaysia, applicable local privacy laws may provide additional rights and protections, including: ● **Canada**: Under applicable Canadian privacy laws, including PIPEDA where applicable, you may have rights to access and correct Personal Information and to challenge compliance with privacy obligations. ● **Australia**: Under the Privacy Act 1988 where applicable, you may have rights to access and correct Personal Information and to lodge a complaint with the Office of the Australian Information Commissioner. ● **Malaysia**: Under the Personal Data Protection Act 2010 where applicable, you may have rights to access and correct Personal Data, withdraw consent, and request information about processing. To exercise rights under these laws, contact us at [support@agnes-ai.com](mailto:support@agnes-ai.com). ## **18. AI Disclaimer** Agnes AI provides AI-generated content and functionality based on algorithms, machine learning models, user inputs, system instructions, and other technical processes. AI outputs may be inaccurate, incomplete, outdated, biased, unsafe, or unsuitable for a particular purpose. You acknowledge and agree that: ● AI-generated content is not professional advice and should not be treated as legal, financial, medical, tax, regulatory, or other professional advice; ● You are responsible for independently reviewing, validating, and verifying AI outputs before relying on or using them; ● You should not rely solely on AI-generated content for critical decisions; ● You are responsible for ensuring that your use of AI outputs complies with applicable laws, regulations, contracts, and third-party rights; ● Agnes AI does not guarantee the accuracy, reliability, availability, suitability, or completeness of AI-generated content. ## **19. Additional Provisions** ● This Privacy Policy forms part of, and should be read together with, our Terms of Service and any applicable enterprise agreement, order form, data processing agreement, or other written agreement between you or your organization and Agnes AI. ● If there is a conflict between this Privacy Policy and a separate written agreement between Agnes AI and an enterprise customer, the separate written agreement will control to the extent of the conflict, unless prohibited by applicable law. ● If any provision of this Policy is found to be invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect. ● We may assign or transfer our rights and obligations under this Policy in connection with a merger, acquisition, reorganization, financing, sale of assets, or similar transaction, subject to any notice or consent requirements under applicable law. ● Headings are for convenience only and do not affect the interpretation of this Policy.